You may receive partial reimbursement from your insurance company if your plan covers services for “out-of-network providers". Dr. Matthew Diner has partnered with a company called Reimbursify to help patients easily file and receive reimbursement from their insurance. To determine if you have out-of-network benefits, here are a few helpful questions:
What are my out-of-network outpatient mental health benefits?
Is pre-approval required before obtaining out-of-network services in order to be reimbursed?
Do I have an annual deductible and if so, has it been met?
Is there a maximum amount that my plan will reimburse for the following CPT codes: 90791 (initial session) and 90834 (standard session)?
What is the maximum number of sessions allowed per year?
If you have out-of-network benefits, Dr. Diner will provide you with the necessary documentation and support to receive reimbursement from your insurance company.
WHAT IS YOUR NO-SHOW / CANCELLATION POLICY?
WHAT IS YOUR NO-SHOW / CANCELLATION POLICY? If you are unable to keep an appointment, please give at least 24 business hours advance notice, otherwise you will be charged in full for the time that was reserved for you. You may cancel your appointment by calling the office and leaving a message. If you are late for an appointment, you will be seen for the remainder of your reserved time. Life is often unpredictable and there are unexpected circumstances that can arise, with advanced notice, we will try our best to accommodate your schedule change requests.
WHAT IF I HAVE AN EMERGENCY?
In the case of an emergency or a life-threatening situation, please call 911 or go to your nearest emergency room. As a reminder, any urgent or emergent needs must be communicated via telephone, Dr. Diner does not communicate clinical matters through e-mail or text messaging.