Privacy Policy

Last updated: March 7, 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including telehealth psychotherapy, immigration mental health evaluations, and SMS/text messaging. It also explains your privacy rights and how the law protects you.

By using our Service, you agree to the collection and use of information as described in this Privacy Policy.

Definitions

  • Company ("We", "Us", "Our") refers to Southwest Counseling Solutions P.A., 9160 Forum Corporate Pkwy Suite 350, Fort Myers, FL, 33905.

  • Service refers to our website and any related services, including appointment scheduling, secure messaging, telehealth sessions, SMS/text messaging, and immigration mental health evaluations.

  • Website refers to Dr. Matthew Diner, accessible at www.drmatthewdiner.com.

  • You means the individual using or accessing the Service.

  • Cookies are small files placed on your device by our Website for functionality and analytics. See our Cookies Policy for more information.

What Personal Information We Collect

We may collect and process the following information:

  • Email address

  • First and last name

  • Phone number

  • Information you provide in web forms or secure messages (such as appointment requests or evaluation information)

  • Usage Data (such as IP address, browser type, pages visited, and time spent on the Website)

  • SMS Consent: If you opt in to receive SMS/text messages, we collect and store your phone number and consent status. SMS consent is used solely for communicating with you as described in this policy and is never shared with third parties.

How We Use Your Information

We use your personal data for the following purposes:

  • To provide and maintain our Service, including appointment scheduling, telehealth sessions, and immigration evaluations.

  • To communicate with you by email, phone, SMS/text messaging, or secure messaging regarding appointments, service updates, and other communications relevant to your care.

  • SMS/Text Messaging: If you opt in, we use your phone number to send appointment reminders and important updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.

  • To respond to your requests or inquiries.

  • To improve our Website and services, including understanding usage trends and making improvements.

  • To comply with legal and regulatory obligations.

How We Share Your Information

We do not sell, share, or disclose your SMS consent or phone number with any third parties. SMS consent is used solely for the purpose of sending you SMS/text messages as described above.

Other personal information may be shared only in the following limited circumstances:

  • With Service Providers: We may use trusted third-party vendors (such as secure telehealth or appointment platforms) solely to help us deliver our services. These vendors are required to protect your information and may only use it to provide services to us. SMS consent is not shared with these vendors.

  • As required by law: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • With your explicit consent: We may share your information for other purposes only if you give us explicit permission.

Your personal health information is protected under HIPAA and other applicable privacy laws.

HIPAA and Health Information Privacy

If you provide personal health information through our Website, during telehealth sessions, or via SMS/text messaging, that information may be protected under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to safeguarding your health information as required by law. Please review our Notice of Privacy Practices for more information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our Website and understand how visitors use it. Cookies do not contain sensitive personal information. For more, see our Cookies Policy.

Your Choices and Rights

  • You may opt out of SMS/text messaging at any time by replying STOP to any message.

  • You may request access to, correction of, or deletion of your personal information by contacting us at info@drmatthewdiner.com.

  • You may control cookies through your browser settings.

Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.

Children’s Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

SMS/Text Messaging Communications

By opting in to SMS, you agree to receive messages from Dr. Matthew Diner regarding appointments and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. SMS consent is not shared with third parties.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.

Contact Us

  • By email: info@drmatthewdiner.com